Privacy Policy

LightingDesignExperts, also known around the Salt Lake City area as Duncan Lighting & Home, is committed to respecting and protecting the information and privacy of all visitors and customers.

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Cancellations

If you wish to cancel an order that you have not received either due to a backorder or a change of mind, please contact our customer service team at sales@LightingDesignExperts.com and indicate your wishes in writing. Once we receive your cancellation request, we will contact the manufacturer to make sure your product has not shipped. If the product has not shipped we will proceed with the cancellation and you will be credited the full amount of your purchase. Unfortunately, in some instances your purchase may have already shipped from the manufacturer and we are unable to cancel the order. In this case please see our return policy.

Order that have been received can no longer be cancelled and are subject to our return policy.

Return & Replacement Policy

All returns/replacements must be requested within 21 days of receiving merchandise. They must also be authorized in advance by LightingDesignExperts and must have a valid issued Returned Goods Authorization (RGA) number before being shipped back. Any returns sent back without a valid RGA number will not be accepted and no credit will be issued. Returns made outside of our stated policy are subject to additional shipping and restocking fees depending on the supplier and situation. Please note, refunds for returned products cannot exceed the originally charged amount.

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Exchange Policy

If for any reason you are not happy with your purchase and would like to exchange it for an item of equal or greater value we would be happy to do so. All you would have to pay is the difference in the price of the new item, the shipping and handling to return the original and $15 to ship out the new item. The restock fee would be waived.