Exchange Policy
If for any reason you are not happy with your purchase and would like to exchange it for an item of equal or greater value we would be happy to do so. Just notify us by email within 30 days of your wish, sales@lightingdesignexperts.com. No shipping fees & No restock fees!
What will it cost to return an item?
If you would like to exchange an item or would be happy with in store credit the restock fee and any shipping fees would be waived. If you would like to return an item for a refund then it is the responsibility of the customer to arrange return shipping and any fees associated with that. If you would like LHC to arrange return shipping there is a $15 charge that will be deducted from the credit.
What is your replacement policy?
All replacements must be authorized in advance by LightingDesignExperts.com. We will replace any defective or damaged item or wrong item shipped, if you notify us within 30 days of receipt of the item. If you choose to return a defective, damaged or misshipped item without providing us the opportunity to replace it, a $15 shipping and handling cost will be applied, along with any additional expedited shipping charges or residential delivery fees incurred on your behalf.
My shipment arrived damaged or defective. How do I get a replacement?
In spite of our best efforts, occasionally a light fixture will sustain damage in transit. We’ll get replacement parts or a replacement fixture to you as soon as possible free of charge. To help us expedite your request, please complete our damaged items form, or call us at 866-561-5119, giving us as much detail as possible about the damaged fixture. Having a detailed description of the problem helps us resolve the issue and get the new parts or a new fixture to you as fast as possible. If we need to replace the entire item, (rather than just sending parts), we will send you a replacement acknowledgment form, that you must sign and return (by fax or email) before a replacement will be sent. If you choose to return a defective, damaged or miss-shipped item without providing us the opportunity to replace it, a $15 shipping and handling cost will be applied, along with any additional expedited shipping charges or residential delivery fees incurred on your behalf.